Frequent Asked Questions (FAQs)

1. How to buy e-gold/liberty reserve/ECUmoney?
Fill up the purchase request form and follow the payment instruction from our e-mail. Upon confirmed receive payment and verification of your order details, we will delivery the e-gold/liberty reserve/ECUmoney into your e-gold/liberty reserve/ECUmoney account within 24 hours, usually less than an hour.

2. How to sell e-gold/liberty reserve/ECUmoney?
Fill up the sale request form and transfer the USD worth of e-gold/liberty reserve/ECUmoney into our account stated in the e-mail. Upon confirmed receive your e-gold/liberty reserve/ECUmoney, we will pay out the money to your desired bank account within 24 hours, usually less than an hour.

3. How long will I receive my e-currency?
Usually within an hour after we confirm payment received. However if we need further verification on your identity then you will receive your e-currency after we have verified you.

4. How long will I receive my cash payment?
We guarantee on the same day of confirmed e-currency receive from you. Usually within an hour or less. The most will not take more than 7-days in case of infrastructure/network down time.

5. For selling e-currency, do I need to transfer e-currency to you first?
Yes. We need to confirm received your e-currency from you first.

6. Can I buy e-currency with cash payment?
We do accept cash payment via cash deposit machine, ATM fund transfer or over the counter (at bank counter). However, you must scan your bank-in slip with written the purpose of the payment on the slip and send to us for verification.

7. I already paid my order, why do you still need me to scan supporting document for verification?
Internet fraud is happening everyday, and it is raising. It is our security measure to prevent or minimize internet fraud.

8. I do not have scanner at home, how do I scan the requested document for your verification?
You can use digital camera or camera phone to snap a clear picture of that document instead of using scanner. The quality of the photo captured must be clear enough to read all the details.

9. What is a print screen of the fund transfer? and how do I do that?
A print screen is a snapshot or image of your windows screen. To create this file, please refer here. Click here for the sample that we accepted.

10. Why must I pay in exact amount?
It is very important to pay us exact amount for your order. Because we receive many order daily, it is not possible for us to know who has paid us by just looking at the payment transaction. Thus, we have implemented this unique cent technique to easily identify who has paid us.

11. I use cash deposit machine and I cannot pay in exact cent value, then how?
In this case, you may need to pay us extra to round up to the nearest RM10. We will convert the extra payment into e-currency that your purchase.

12. What is promotional code?
From time to time we may run some promotion to offer our customers a special rate. This code is sent to our customer during our promotion period, by entering this code into order form will entitle a special rate.

13. Do you deal with customer in forum or outside from this website?
No. We don't deal with customer other than go through this website. All buying and selling MUST fill up order form and submit to us via this website. Each valid transaction is recorded with an order number as tracking record.